Auto-reply emails are sent, but contact messages aren't received

[a-amora]

I have setup a contact form on my webpage that uses the auto-reply template. When a user submits a question through this contact form, they receive an auto-reply as expected - but the account that is supposed to receive their question never does. I can't quite figure out why this would be, as test emails sent through the service are received fine.

[xr0master]

The recipient's address is specified in the template. Are you sure you are checking the correct inbox?
Have you looked at the spam folder?

[xr0master]

Do you see it in the Email History?

[a-amora]

I can see the auto-reply email, but not the content of the contactee's message. Here are some screenshots showing my setup.

[a-amora]

Ah, let me clarify.

When a person fills out a contact form, the auto-reply successfully is sent out to the person who sent the message, but their message is never actually sent to me. You can see that in the sent folder of my inbox, EmailJS sends the auto-reply, but it never sent the actual message that triggered the auto-reply to me.

I don't see anything in how I configured the auto-reply that would explain this, so I figured showing you the template configuration might help you spot any mistake I made.

[xr0master]

To do this, you need to create another template and send it to yourself. I recommend reading the tutorial, which shows how to create such a feature.

https://www.emailjs.com/docs/tutorial/overview/

[a-amora]

@xr0master Any chance you can reopen this?

[jodegal3]

Hi, i have the same problem : emails are sent and received, but without the data of template. I can see the data in Email history, but i can't see it in the emails received in my mail box (cf. image). Any suggestion ?

[jodegal3]

Sure :



Thank you for your help

[xr0master]

your variables definitely don't match

[jodegal3]

but then how come I receive the right values of the variables in the Email History if the variables definitely don't match ? For instance, what should i put instead of this line >> prenom: {{contactPrenom}} ?

[xr0master]

According to your records, prenom: {{prenom}}

[jodegal3]

nope, still not :/ But that's fine, i will handle it by consulting directly Email History...