Problem access resources after some time

[snerting]

Storage Explorer Version

1.38.0

Regression From

1.36.2

Architecture

x64

Storage Explorer Build Number

20250408.1

Platform

All

OS Version

Windows 11

Bug Description

When I restart my computer, I can open Microsoft Azure Storage Explorer and everything works perfectly. I have access to all subscriptions, etc. > After a while—varying from 10 minutes to several hours—I can no longer open, for example, a table that hasn’t been opened previously; it just hangs. Eventually, I get the message “One or more accounts require reauthentication.” When I try to reauthenticate, it just times out. To get things working again, I need to restart my computer, and then everything works fine for a while. This hasn’t been a problem before (about 2–5 versions ago, though I’m not entirely sure).

Steps to Reproduce

1. Launch Microsoft Azure Storage Explorer and wait.

Actual Experience

When I restart my computer, I can open Microsoft Azure Storage Explorer and everything works perfectly. I have access to all subscriptions, etc. > After a while—varying from 10 minutes to several hours—I can no longer open, for example, a table that hasn’t been opened previously; it just hangs. Eventually, I get the message “One or more accounts require reauthentication.” When I try to reauthenticate, it just times out. To get things working again, I need to restart my computer, and then everything works fine for a while. This hasn’t been a problem before (about 2–5 versions ago, though I’m not entirely sure).

Expected Experience

No response

Additional Context

No response

[snerting]

Here is the Error Details when try authenticate:
{
"name": null,
"message": "{"source":{"accountId":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxd73de995c0c1:666446FFA39D8AF9E3F8ADB1ACD75DE573935F2F62E51D8AFD6362BDDCA142C3","tenantId":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"},"resourceId":"https://management.core.windows.net/\",\"code\":\"Error\",\"message\":\"Request to the endpoint timed out."}"
}

[richardMSFT]

Hi @snerting. Having to restart your computer as a workaround is a strange. Do you know when this is happening is your network connection working? Are you able to visit websites such as the Azure Portal and see resources without issue during this time? Do you have to restart your computer or does closing and opening Storage Explorer resolve the sign in issue?

Take a look at these troubleshooting steps and give it a try to see if it resolves your issue. If not, can you provide us your authentication logs?