Files: Unable to retrieve child resources

[ChurchillYahoo]

Storage Explorer Version

1.37.0

Regression From

No response

Architecture

x64

Storage Explorer Build Number

1.37.0

Platform

All

OS Version

Windows 11

Bug Description

Unable to retrieve child resources

ProducerError:{
"name": "Node Fetch Error",
"message": "getaddrinfo ENOTFOUND dmrfslogix01uks.file.core.windows.net",
"stack": "Error: getaddrinfo ENOTFOUND dmrfslogix01uks.file.core.windows.net\n at GetAddrInfoReqWrap.onlookupall [as oncomplete] (node:dns:120:26)",
"cause": {},
"code": "ENOTFOUND",
"errno": -3008
}

Steps to Reproduce

Trying to retieve azure files

Actual Experience

Unable to retrieve child resources

ProducerError:{
"name": "Node Fetch Error",
"message": "getaddrinfo ENOTFOUND dmrfslogix01uks.file.core.windows.net",
"stack": "Error: getaddrinfo ENOTFOUND dmrfslogix01uks.file.core.windows.net\n at GetAddrInfoReqWrap.onlookupall [as oncomplete] (node:dns:120:26)",
"cause": {},
"code": "ENOTFOUND",
"errno": -3008
}

Expected Experience

No response

Additional Context

No response

[craxal]

@ChurchillYahoo Can you tell us how you are trying to connect to your file service? Are you signed in via subscription, attaching via sign in, attaching via account name and key, or using a SAS? If you are using a sign-in method or SAS, do you have the necessary permissions to access the file service? What steps are you following when you attempt to access your file service?